A person working as a Quality Assurance Manager Call Centers in Sweden will on average earn $87252 per year (pre-tax value). Salary is provided in USD ($/dollar) value.
Below is a break-down of yearly, monthly, weekly and hourly rate.
Rate Type | Amount (USD) |
---|---|
Yearly salary | $87,252.00 |
Weekly salary | $1,677.92 |
Daily salary | $239.05 |
Hourly salary | $29.88 |
This means quality assurance manager call centers salary is above average!
Job Industry: customer service
Description: A Quality Assurance Manager in call centers is responsible for ensuring that the highest level of customer service is being provided by the agents. They are responsible for monitoring and evaluating calls, chat sessions, and emails to ensure compliance with company policies and procedures. The Quality Assurance Manager also identifies areas for improvement and provides feedback and coaching to agents to enhance their performance. They develop and implement quality assurance programs, conduct regular audits, and generate reports on performance metrics.
Tagged with: Quality Assurance Manager, Call Center, Customer Service, Performance Evaluation, Process Improvement, Compliance Monitoring